PROFESSIONAL PROFILE/EDUCATIONAL OBJECTIVE

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Dedicated & passionate individual seeking career-shift counseling position to build on 20+ years of relationship management & development experience with an enthusiasm for helping others using the following skills:

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          ▪ Collaborating                             ▪ Advocating                      ▪ Motivating/Infuencing

          ▪ Counseling                                ▪ Analyzing/Assessing         ▪ Consensus-Building

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Strengths also include exceptional verbal/written communication skills, technical aptitude, & demonstrated ability to work well in team environments & individually.

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EDUCATIONAL EXPERIENCE

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MSW-University of North Carolina Greensboro & North Carolina A & T University, Greensboro, NC (2021)

BA-Hobart and William Smith Colleges, Geneva, New York (1994)

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RELEVANT CLINICAL EXPERIENCE

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GUILFORD COLLEGE COUNSELING CENTER                                                                            2020-Present

Specialist Intern

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• Assess students using biopsychosocial spiritual approach to determine treatment interventions

• Counsel students in busy clinical setting on issues of depression, anxiety, impulse control, post-traumatic stress, executive functioning due to Autism Spectrum Disorder, interpersonal/familial issues, capacity building, grief, substance use, & eating disorders

• Develop individual treatment plans based on co-created goals and needs assessment

• Treat students using evidence-based practices to facilitate change

• Create HIPAA compliant record of sessions with students using DAP approach to documentation

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CORPORATION OF GUARDIANSHIP                                                                                              2019-2020

Generalist Intern

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• Assessed clients with special needs, traumatic brain injury & dementia & observed behavioral changes

• Consulted & collaborated with cross-functional organizational partners to support client needs

• Developed & recommended treatment objectives using observation, research & care team consultation

• Advocated for clients within their living communities & across organizational partners

• Documented & recorded notes from client appointments/visits in digital database

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KOPPER TOP LIFE LEARNING CENTER, INC.                                                                              2018

Intern

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• Facilitated pet therapy intervention at assisted living locations in Piedmont Triad area of North Carolina

• Provided comfort to residents through listening & engagement

• Participated in client clinical assessment meetings with Exective Director & provided client feedback

• Assessed client socialization needs & advocated for their needs

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RAPE AWARENESS WORKSHOP FACILITATOR                                                                           1992-1994

& WOMEN’S RESOURCE CENTER MONITOR

Facilitator & Peer Counselor

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• Facilitated workshops for incoming first year students

• Created awareness around the issue of rape & sexual misconduct on college campuses

• Ensured students knew about local resources & support available for rape victims

• Acted as resource for women in safe space designed to empower & affirm

• Coordinated lectures, events, meetings

• Maintained library of resources dedicated to women’s issues

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HWS SEXUAL HARASSMENT & GRIEVANCE BOARD                                                               1992-1994

Student Board Member

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• Reviewed student grievances & heard testimony of parties involved

• Assessed grievances through collaborating with faculty board members

• Determined penalty outcomes to provide student victims a safe environment in which to learn and live

• Aided students getting needed emotional, psychological, legal support by providing guidance/resources

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REGISTERED YOGA & MEDITATION TEACHER (RYT-200)                                                       2016-PRESENT

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• Teach various types of yoga in classroom & private settings to students of all body types & fitness levels, instructing on proper posture form to prevent injury, increase balance, flexibility, & strength

• Educate students on the principles of yoga to learn the philosophy as well as the physical aspects

• Lead students in mediation to facilitate reduced stress & increased focus & create full mind/body/spirit approach

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PROFESSIONAL EXPERIENCE

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THE COCA-COLA COMPANY, Atlanta, Georgia                                                                               2002-2018

Sales Executive (2015-2018)

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• Managed $3.4MM national client portfolio using relationship management & influencing skills.

• Insulated existing business by renewing customer agreements.

• Activated new programs annually with customers to increase beverage growth.

• Expanded categories to broaden customer’s beverage portfolio & increase revenue.

• Increased new business by converting competitive accounts.

• Performed stewardship discussions with customers to deepen relationships and demonstrate value.

• Collaborated with cross-functional partners to develop solutions and strategies to drive growth.

• Influenced decision makers to purchase brands & worked cross-functionally to activate distribution.

• Provided knowledge and insights to support customers’ business goals.

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Franchise Sales Associate (2007-2015)

 

• Managed portfolio of 1000+ accounts using relationship management & negotiating skills while consistently increasing new business.

• Increased territory’s annual revenue by signing new business and converting competitive business.

• Negotiated contracts to insulate existing business.

• Collaborated cross-functionally to create programs, solve logistical concerns, & generate solutions.

• Grew existing business by influencing & selling programs tailored to individual customers’ needs.

• Forecasted customers’ volume for upcoming year using historical data, industry trends and metrics.

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Portfolio Representative (2002-2006) & Coordinator (2006-2007)

 

• Managed portfolio of high-profile, national accounts using relationship management expertise and negotiating skills, while also participating in large scale process improvement project.

• Developed & sustained productive customer relationships resulting in decreased delinquency.

• Negotiated disputes and influenced outcomes.

• Ensured contract compliance & critical objectives were met resulting in improved relationships.

• Collaborated with account teams to assess customer needs & develop solutions before budgets closed.

• Analyzed customer disputes, recommended course of action & resolved issues.

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PROFESSIONAL DEVELOPMENT & ORGANIZATIONS

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• National Association of Social Workers (NASW) Student Member, 2019-Present

• U.Lab Program: Transforming Business, Society, & Self, 2015

• Six Sigma Green Belt Certification, June 2007 

• Dun & Bradstreet Financial Analysis Class, 2001

 

​SKILLS

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Microsoft Office Suite ▪ Intermediate Knowledge of Spanish Language

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